Llamadas
CALL-001 CS
· PRT-001
CALL-002 CS
· PRT-002
CALL-003 SALES
· PRT-001
CALL-004 CS
· PRT-005
CALL-005 SALES
· PRT-005
CALL-006 CS
· PRT-004
CALL-007 CS
· PRT-010
CALL-008 CS
· PRT-003
Resumen
Total insights 20
Llamadas activas 0
Handoffs 0

Calls

En directo
09:31
CS CALL-008
Sentimiento positive (65)
Sale Score 58
Compra 55
Upsell 45
Churn 10
Engagement 60
consulta_producto integration_gap
09:30
CS CALL-008
Sentimiento positive (65)
consulta_producto integration_gap
15:02
CS CALL-007
Sentimiento neutral (40)
Sale Score 35
Compra 15
Upsell 20
Churn 75
Engagement 55
facturacion service_suspension
15:00
CS CALL-007
Sentimiento negative (25)
Churn 75
facturacion service_suspension
14:01
CS CALL-006
Sentimiento neutral (55)
Sale Score 22
Compra 10
Upsell 15
Churn 10
Engagement 30
facturacion
14:00
CS CALL-006
Sentimiento neutral (55)
facturacion
09:12
SALES CALL-005
Mood positive (68)
Cierre 45%
09:11
SALES CALL-005
Mood receptive (70)
Cierre 45%
09:10
SALES CALL-005
Mood receptive (70)
Cierre 60%
09:03
CS CALL-004 HANDOFF
Sentimiento improving (55)
Sale Score 82
Compra 85
Upsell 90 → Protectia Connect
Churn 10
Engagement 80
soporte_tecnico sensor_disconnected app_performance feature_limitation
09:02
CS CALL-004
Sentimiento improving (55)
Upsell 90 → Protectia Connect
soporte_tecnico sensor_disconnected app_performance feature_limitation
09:00
CS CALL-004
Sentimiento frustrated (30)
soporte_tecnico sensor_disconnected app_performance feature_limitation
11:31
CS CALL-002
Sentimiento positive (55)
Sale Score 45
Compra 30
Upsell 35
Churn 15
Engagement 50
facturacion billing_confusion
11:30
CS CALL-002
Sentimiento neutral (50)
facturacion billing_confusion
10:28
SALES CALL-003
Mood interested (72)
Cierre 95%
10:27
SALES CALL-003
Mood interested (72)
Cierre 78%
10:25
SALES CALL-003
Mood receptive (65)
Cierre 55%
10:18
CS CALL-001 HANDOFF
Sentimiento positive (60)
Sale Score 74
Compra 78
Upsell 82 → Protectia Visión
Churn 20
Engagement 75
soporte_tecnico sensor_malfunction coverage_gap
10:17
CS CALL-001
Sentimiento positive (60)
Compra 78
Upsell 82 → Protectia Visión
soporte_tecnico sensor_malfunction coverage_gap
10:16
CS CALL-001
Sentimiento neutral (45)
soporte_tecnico sensor_malfunction